Skip to main content
  • Home
  • Internal Student Complaint Process

Internal Student Complaint Process

Occasionally a student will encounter an issue with an online course that he or she doesn’t know how to resolve. When this occurs, students should always contact the instructor first. Most issues are resolved when a student communicates their frustrations/concerns with the instructor. Students are encouraged to review the appropriate guidelines for each WVU campus. See the links below.


West Virginia University

The WVU Catalog defines Institutional Academic Rights, Penalties, and Appeal policies.


Potomac State College

For information regarding policies, grade appeal procedures or academic probation/dismissal please refer to the Potomac State Catalog. Appeals information can be found on page 43-45.


West Virginia University Institute of Technology

For information regarding policies, grade appeal procedures or academic probation/dismissal please refer to the WVUIT Student Handbook.


WVU Online

If the issue is not resolved or not applicable to the above policies, the online or off-campus student can contact this office via the official WVU Online Student Complaint Form. When the complaint is received, it will be forwarded to the appropriate individual to review and address the issue. After your concern has been addressed, you will receive an email documenting the resolution.

WVU Online Student Complaint Form


State Contacts

The student should begin the complaint process with the institution and if resolution is not found, the student would contact the Institution’s Home State SARA Portal Entity.


Higher Learning Commission

West Virginia University is accredited by the Higher Learning Commission (HLC). Comments may also be filed with the HLC.


If you have questions, please contact the WVU Online Office at (800) 253-2762.

We're here for you.

Call us, write us, or fill out the request information form. Whichever communication style you prefer, there will be someone from WVU Online on the other end waiting to help.

(800) 253-2762 Email Us Submit a Contact Request Form
WVU Online word mark

Become a problem solver. Be a decision maker. First, your degree. World-class academics at an exceptional value.

Occasionally a student will encounter an issue with an online course that he or she doesn’t know how to resolve. Should this occur, please visit the link below.

Internal Student Complaint Process

Contact Us

WVU Online
West Virginia University
PO Box 6800
Morgantown, WV 26506-6800


Phone: (800) 253-2762
Email: WVUOnlineInquiry@mail.wvu.edu

Connect with WVU Online

Facebook Icon Twitter Icon Instagram Icon LinkedIn Icon YouTube Icon