CONSUMER COMPLAINT PROCESS
Occasionally a student will encounter an issue with an online course that he or she doesn’t know how to resolve. When this occurs, students should always contact the instructor first. Most issues are resolved when a student communicates their frustrations/concerns with the instructor. Students are encouraged to review the appropriate guidelines for each WVU campus. See the links below.
West Virginia University
The WVU Catalog defines Institutional Academic Rights, Penalties, and Appeal policies.
Potomac State College
For information regarding policies, grade appeal procedures or academic probation/dismissal please refer to the Potomac State Catalog. Appeals information can be found on page 43-45.
West Virginia University Institute of Technology
For information regarding policies, grade appeal procedures or academic probation/dismissal please refer to the WVUIT Student Handbook.
WVU Online and Extended Campus
If the issue is not resolved or not applicable to the above policies, the online or off-campus student can contact this office via the official WVU Online Student Complaint Form. When the complaint is received, it will be forwarded to the appropriate individual to review and address the issue. After your concern has been addressed, you will receive an e-mail documenting the resolution.
If the issue is still not resolved, you have the option of filing a complaint in the state where you live at one of these state agencies.
West Virginia University is accredited by the Higher Learning Commission (HLC). Comments may also be filed with the HLC.
If you have questions, please contact the WVU Online Office at (800) 253-2762.