Online Student Resources

The WVU Online and Extended Campus staff is here to ensure your success. If you have questions or concerns about our programs:

Email Us

Email Us

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Call toll-free at 1-800-253-2762

Student Systems/Tools

WVU has many wonderful online tools whether you're taking a class online or off-campus.

WVU Student ID Card

Beginning Fall 2015, students enrolled in WVU Online and Extended Campus classes/programs will have access to the Student Recreation Center, PRT, and/or athletic facilities. Students wishing to obtain an official WVU Mountaineer ID card, can visit: These services are included in the University Fees that all students are required to pay.

Student Insurance

West Virginia University’s first priority is its students. We want them to be healthy, happy, and successful in and out of the classroom. In order to ensure that our students have access to the quality healthcare they need, when they need it, and as a measure to protect them from high, unexpected healthcare costs, all domestic students at West Virginia University and WVU Tech, enrolled in 6 or more credit hours and international students enrolled in 1 or more credit hours are required to carry health insurance coverage. This decision was made with great care by our Student Health Advisory Committee. Eligible students who do not have an approved waiver on file for the academic year are automatically enrolled in the WVU-sponsored Aetna student health insurance plan.

Students may opt out of the plan by completing the waiver prior to the deadline. Eligible students without an approved waiver on file by the deadline will be automatically enrolled in the Aetna plan at a cost of $791 per semester for 2016-17. The student health insurance waiver is completed each academic year. For assistance, contact the Student Insurance Office at or (304) 293-6815.

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Southern Regional Electronic Board


West Virginia University is a participant in the Southern Region Education Board's Electronic Campus

Student Complaint Process

If an online or distance student has a complaint regarding a course, he/she should contact their instructor first. If the concern is not resolved, follow this link to file a consumer complaint.